Last updated: December 15, 2024
1. Introduction
Haodao International Express ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.haodao.com) and our shipping services.
2. Information We Collect
Personal Information You Provide
- Full name, email address, phone number, and mailing address when you create an account
- Shipping addresses for senders and recipients
- Payment information for processing transactions
- Communication preferences and customer support inquiries
- Customs documentation and shipment content declarations
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on site, and navigation patterns
- Referring website addresses and search terms used
- Cookies and similar tracking technologies
3. How We Use Your Information
- Process and fulfill your shipping orders
- Provide real-time tracking and delivery updates
- Communicate with you about your shipments, account, and our services
- Process payments and prevent fraud
- Comply with customs, legal, and regulatory requirements
- Improve our website, services, and customer experience
- Send promotional communications (with your consent)
4. Information Sharing
We may share your information with:
- Shipping carriers (DHL, FedEx, UPS, etc.) to fulfill your shipments
- Customs authorities as required by law for international shipments
- Payment processors to process your transactions securely
- Service providers who assist with our operations (hosting, analytics, email)
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure data storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
6. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
7. Your Rights
- Access and review the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of promotional communications at any time
- Request data portability in a machine-readable format
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (e.g., customs and tax records are retained for 5–7 years).
9. International Data Transfers
As an international shipping company, your data may be transferred between countries. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: service@haodao.com
- Phone: +86-400-888-9999
- Address: Baiyun District, Guangzhou, Guangdong Province, China 510000